SimpleHelp Community

System Tray Icon

#1

Does anyone know if it is possible to have a custom system tray icon on clients machines?

So we can add shortcuts to:

  1. Raise a support ticket
  2. Take a screenshot
  3. Visit our website
  4. Block incoming connections.
#2

I am not sure. But I like the idea. Especially if it’s builtin.

Like a button that takes the screenshot and auto sends it to a predefined address/location.

i was playing around with this to actually do those things you listed, except block incoming connections.

its a customizable menu.
https://alternativeto.net/software/se-traymenu/about/

The software is discontinued, but there should be an alternative.
If SimpleHelp had something built-in and allowed us to customize the menu and commands that would be awesome though !.

You will need to submit a feature request through the support ticket system.

#3

I did shoot them an email, but maybe if more request it, it may help.

#4

They are still fairly heavily developing this platform so your chances are good.
I too like the idea.

#5

I like this idea a lot. Anything to make users logging tickets easier is a big win.