Technician Access on MacOs Ventura

Remote Support and Access
1

Hi,
Since I installed Ventura on my Mac I can no longer run “SimpleHelp Technician”. The application launches but the window does not appear.
By right clicking on the icon located in the Dock I have a few options but nothing helps. Does anyone have a solution for me?
Thanks a lot.
Version of Simple Help Server 5.2

2

Just upgraded one of my systems last night, had not tested it until I saw this post… Same issue. Running 5.3.8

3

Have it running fine with no special tricks on macbook air with ventura. Running latest 5 4.5 version.

1 Like
5

Yes i have the same issue, on Windows 11 it is fine, but on Mac Ventura 13.0.1 and SH running 5.4.5 technician console wont find the server
M1 apple silicon
Help!

6

Can everyone seeing this issue locate the Technician logs folder ( /opt/JWrapper-Remote Access/logs ) and send a .zip copy to support@simple-help.com and detail the symptoms you’re encountering and steps I might take to replicate it (our Venturas are behaving themselves, so I suspect there’s a missing variable).

As a gentle reminder; this community is not monitored as frequently as the support mailbox so that should always be your first port of call. Do feel free to post on both, however.

7

I’m running SH version 5.4.3 and Ventura 13.1 and all is good here.

8

I would report the general issue to support, but to resolve the issue you can just do a clean installation of the SimpleHelp Technician client. Just go to ~/Library/Application Support and remove the JWrapper-SimpleHelp Technician folder. The re-install the SimpleHelp Technician Client and it will probably fix everything. I have to re-install mine every so often, this just get wonky on the MacOS platform with the Technician Client.

Hope this helps you out!

9

Need to upgrade SimpleHelp. Had the same issue on the 5.2 release. Had to delete the preferences folder every time I launched it. No issue on 5.4.

I’m guessing it has something to do with security changes in Ventura checking to see if the app has been tampered with at launch; but that’s only a guess.