Technician client not working

Remote Support and Access
1

Been having an odd issue with my SimpleHelp instance. I can access the server’s webpage for starting a session, downloading clients, etc. by browsing to it in a browser, but when I try to load the technician client it doesn’t work claiming “Server is Unavailable”.

I do see that my Let’s Encrypt certificate had failed to renew, and is expired, but the only way I know to fix that is to log into the technician console, and not sure if that would prevent this from happening?

Any thoughts?

2

Hi Nathan,

Have you tried running the tech console from the server instead and pointing it to localhost for the server address if it asks? example on the server you could even download it via https://localhost/tech

3

I use a linux server without a GUI, so no. This server has run for years, this is a newer issue that started happening…