Technician support on their phone

Remote Support and Access
1

Has anyone had experience with using their phone to support someone on a windows machine? Setup and usage wise? Looking into it but I do not know if it is worth it to open up the services on the machine.

Thank you

2

Very occasional usage of this tool, but it has bailed me out in some situations. Setup is relatively easy, just need https services setup properly for Simple-Help. Usage is something I find most useful for screen sharing. Doing involved work can be a bit challenging depending on you phone screen size. If you are concerned with security, I would advise that MFA also works for mobile connectivity.

3

Honestly I do not care to use the mobile site. The navigation is clunky the keyboard is awful. I use a vpn client and the Microsoft’s excellent RD client to access my primary device and use the regular technician console that way.

4

Same here although phone is usually too small screen. Okay on my 8" tablet though.