SimpleHelp Community

The remote user has disabled screen recording


Is this a SimpleHelp warning? Is it reporting some policy on the laptop?



Weird, it went away later!


same has happened to me twice on windows10.
disconnect/reconnect and the message is gone


This sounds related to the new feature in 5.4:

  • Session Capture Controls - Remote Support customers can now pause and restart screen capture to allow them to enter in information without the technician viewing it.