The remote user has disabled screen recording

Remote Support and Access
1

Is this a SimpleHelp warning? Is it reporting some policy on the laptop?

image

2

Weird, it went away later!

3

same has happened to me twice on windows10.
disconnect/reconnect and the message is gone

4

This sounds related to the new feature in 5.4:

  • Session Capture Controls - Remote Support customers can now pause and restart screen capture to allow them to enter in information without the technician viewing it.