Why doesn't SimpleHelp remote client appear in the normal list of apps?

Remote Support and Access
1

Always wondered this but why does SimpleHelp hide itself? It’s not listed in the list of apps in Windows 10 setting or the control panel list of apps. Makes it a bit difficult to uninstall/audit.

2

Make sure to check the option “Install Menu Shortcuts”

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3

Hi Mike - is that part of some mass deployment system? My clients tend to install from the link on my SimpleHelp web page:

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And I can’t see any option about menu shortcuts through the standalone install:

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4

No, the screenshot I provided is part of SimpleHelp when creating a custom provider application. So your end users are installing the “Access” from your “https://yoursimplehelpserver.com/access” and it’s not showing up in the start menu?

5

He’s thinking there’s an installation for the client, which there isn’t. There should be, it wouldn’t be hard to have the client files placed in Program Files and a shortcut put on the desktop (with a custom icon of course).

6

Yes, I think so - I have a few fringe clients (supported once, rarely since) where I’ve installed the remote access service and want to remove it. Couple of times the clients have managed to delete the “Uninstall Remote Access” shortcut but the service is still there:

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So you’d normally go into Control Panel or Settings and remove from there. SimpleHelp doesn’t appear there.

Also, IMO, it would be clearer if the shortcuts were named SimpleHelp Remote Access, not just Remote Access. Always worried I’m messing with the Windows baked in remote access components.