SimpleHelp Community

Your license allows only X sessions


#1

How do I make it release a license faster? It takes 12 seconds before they become available again. That is just if I want to switch computers. Windows also bumps the connection when logging in or changing users (on the controlled machine) which hasn’t been a problem before but now it says I am out of licenses and makes me reconnect again.

I can eventually get a connection in either case, but I spend a frustrating amount of time clicking reconnect.


#2

A related problem is if the remote computer isn’t running well and you have to kill the connection the “license manager” can hold on even longer - I haven’t timed it but I believe it can be minutes before I can use the license for another machine.


#3

We are seeing the same issue… seems to take forever…


#4

If the remote computer has issues, I have had to manually terminate the session in the console to get the license back. You may want to bring your issues up with support. Maybe they can implement a fix of some sort. Remember the forum isnt actively monitored by devs. You should submit and feature requests and issues to support.


#5

Asked support and they said this issue was introduced in 5.2.9 and it would be fixed somewhere after 5.2.11. Been a while now and I am still spending a bunch of time waiting for the license to be released as I bounce between machines. Just to be sure, this isn’t a session that I need to terminate and it happens between all sites with different connections and machines. 12 seconds doesn’t sound like much but do it 100 times a day and it becomes frustrating. I wouldn’t have added to this post if it hadn’t been over a month of dealing with it.