Interesting video find

Remote Support and Access
1

Found an unexpected issue today. Setup 2 PCs for a client, including persistent connection. We are on 5.3.4. After setting up the first, I left it powered on and moved the monitor (display port) to the second. After rebooting the first, I could access it, but the screen stayed black. Could not get into it.
My guess is on newer PCs, the video port stays off to ‘conserve power’?

2

This is actually pretty common with a lot of remote software and is not limited to simplehelp or the OS version.(linux,windows mac, all affected ) A request to support may be appropriate. They may be able to include a workaround in a later version if enough people request the ability to control the machine of a headless desktop.

For now, you will need a dummy adapter for monitor emulation if you want to run headless.
Here are 2 examples:
https://www.amazon.com/Headless-Display-Emulator-Generation-Single/dp/B07FB8GJ1Z
https://www.amazon.com/EVanlak-DisplayPort-Headless-Emulator-3840x2160/dp/B07YLP1GG4

1 Like
3

Thanks. I’ll keep that adapter in mind for future use. I worked around this by just having the PCs in question hooked up to LAN and a spare monitor for final prep. This was an unusual circumstance of wanting to stage onsite for final preps.

4

What’s curious is I have 2 older PCs in my office running headless. Granted the video is older tech (display port, I think)…

5

We have to use these on remote support laptops where shut the screen thus causing the screen to turn off. Something that shouldn’t really have to exist :wink: