We are testing SimpleHelp (trial license) to see if this will be the perfect fit for our company. I am pretty sure this will handle everything we need and more. I am the IT Director for my company and have been in the industry for almost 30 years now. So, I am fairly competent I can set this server up and get it running. Until I actually tried. The issue I am currently experiencing is laid out below.
I installed the server on an Ubuntu server. I am able to get to the website and download the technicians console. (However this is only working in safari, no chrome based browsers are working yet.) Anyway, I installed the technicians console, open it up and am prompted to reset the SimpleHelpAdmin password. So I change the password, go through each option under the administration console and make all the changes needed. Then once that is done, I made a backup of my configuration. I closed the technicians console and then reopen it, hoping to log in with a regular technicians user account to test it. But it keeps opening as the SimpleHelpAdmin and it keeps prompting me to change the password. I also tried getting one of our IT support techs to download the technicians console and when he opened it up it immediately prompts him to change the main SimpleHelpAdmin password.
What am I missing here? I have configured the server (except for email, that will be a job for next week) and was able to add one test PC to the remote access tab. But if I close the console and reopen, it prompts for the admin password to be changed.