New SimpleHelp customer here. We bought it primarily as a secondary remote access tool in the event our primary app has a hiccup-- always nice to have another way in. Upon setup and use, it’s clear SH does a whole lot more than remote access. I’m finding myself defaulting to it as we really like the dashboard for an “at a glance” view of client machines and handy visuals like CPU and memory utilization.
That said, I searched the forums for patch management and reporting. I found these older posts, and curious in there have been any improvements since?
Is using ABC Update and Chocolaty still the primary go-to options if trying to keep patch management all within SH and not going with an “as a service” paid offering?
Any reporting capabilities that would pull a basic inventory with some general info like CPU model, amount of RAM, computername, friendly name, etc. by site/client? It looks like all the data is there, the amount of data in fact SH provides around end user machines is great.
Thanks for any feedback, we really like this-- patch management would be huge. If the best approach is still ABC Update/Chocolaty that’s fine… just checking since we’re just getting started and would like to go with best approach right out of the chute.
The machines I am under contract to take care of are windows domain machines. I use GPOS and WSUS, Powershell to handle windows patches.
For application patches I have started using SimpleHelp with RuckZuck https://ruckzuck.tools/
I have a simplehelp alert that runs a custom script. It checks if ruckzuck is installed or not. If not runs remediation to install it. Then ( not yet implemented. POC currently. ) runs an alert with custom script to check for updates. If updates/patches, run remediation to auto patch silently.
Then on the alert, side add a trigger action. Action to take, run a toolbox tool. Then pick the tool you just made with script above. You can have multiple trigger actions. So you can set it to alert technician and run the tool.
Thank you for your help!
OK, I have done the O/s alert notification, but I have set it to use ABC-Update.
ABC- Update runs and says 0 more updates, logging into the machine, shows all up to date, but still the alert shows? how can I fix this please?
also how can i set a prompt to get the user to restart please? is there a way to show a message?